RETURN AND REFUND POLICY
Last Updated: September 7, 2026
At Yolo Jackets, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we have made our return and refund process as straightforward as possible.
Return Eligibility
You may request a return within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
- The item must be unused and unworn
- The item must be in its original condition with all tags attached
- The item must be in its original packaging
- The return request must be submitted within 30 days of the date of delivery
How to Initiate a Return
To start a return, please contact our customer support team at support@yolojackets.com within 30 days of receiving your order. Include the following in your email:
- Your order number
- The reason for your return
- Clear photos or a short video of the item showing its current condition
Our team will review your request within 1 to 2 business days and provide you with return instructions including the return shipping address.
Return Address: Yolo Jackets 1689 Calle Del Rey Livermore, CA 94551-3987 United States
Return Shipping Cost
Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service for your return. Yolo Jackets is not responsible for items lost in transit during the return process.
If the return is due to our error (wrong item sent, manufacturing defect, or item arrived damaged), we will provide a prepaid return shipping label at no cost to you.
Refund Process
Once we receive and inspect your returned item, we will notify you by email within 2 to 3 business days whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
If you have not received your refund within 15 business days of approval, please contact us at support@yolojackets.com.
Size and Fit Returns
We understand that finding the right fit can be challenging when shopping online. If the jacket you received does not fit as expected, you may return or exchange it within 30 days of delivery provided the item is unworn and in original condition with all tags attached.
We strongly encourage all customers to review our Size Chart at https://www.yolojackets.com/size-chart/ before placing an order. Our size chart provides detailed measurements to help you select the correct size.
Exchanges
If you would like to exchange your item for a different size or color, please contact us at support@yolojackets.com within 30 days of delivery. Exchanges are subject to product availability. If your requested size or color is not available, we will issue a full refund to your original payment method.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items that have been worn, washed, or altered
- Customized or personalized jackets made to your specific measurements or design requests
- Items returned after 30 days of the delivery date
- Items returned without prior authorization from our support team
If you are unsure whether your item is eligible for return before purchasing, please contact us at support@yolojackets.com.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of delivery at support@yolojackets.com. Include photos or a video clearly showing the issue. We will arrange a free return and send you a replacement or issue a full refund at no additional cost.
Order Cancellation
You may cancel your order within 24 hours of placing it for a full refund. To cancel, email us immediately at support@yolojackets.com with your order number and the subject line “Order Cancellation.”
If the cancellation request is received after 24 hours but before the order has been dispatched, a 20% processing fee will be applied to cover production and handling costs already incurred.
Once an order has been dispatched, it cannot be cancelled. You may initiate a return after receiving the item following the standard return process above.
Late or Missing Refunds
If your approved refund has not appeared in your account:
- Check your bank account or credit card statement
- Contact your bank as processing times can vary
- If you have done both of the above and still have not received your refund after 15 business days, contact us at support@yolojackets.com
Contact Information
For all return and refund inquiries:
- Email: support@yolojackets.com
- Phone: +1 929 833 8537
- Business Address: 1689 Calle Del Rey, Livermore, CA 94551-3987, United States
- Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (PST)